The incumbent will be required to process orders and provide information on our products and services. To manage and communicate complaints to ensure the effective accomplishment of the department’s objectives.
Key Responsibilities:
- Develop and maintain a thorough understanding of all the products supplied by Bryden pi Ltd. and provide information on the full range of products to customers
- Provide sales support the HES team
- Provide relief to the Receptionist & Depot as required
- Perform the liaison function between the Sales Representatives, and internal departments (Credit/ Warehousing) regarding delinquent accounts but not limited to.
- Prepare customer quotations as requested.
- Prepare deliveries for Regional Health Authorities and Nipdec.
- Prepare New Item forms.
- Verify Purchase Orders from Customers against quotation for price and quantity, ensuring that PO is completed within delivery period stipulated. Keeping track of PO balances.
- Confer with customers by telephone to provide information about products or services, take or enter orders, open accounts, or obtain details of complaints.
- Liaise with the Quality Assurance Officer on all customer complaints to ensure the effective handling, resolution and recording of the complaint.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Prepare orders, billings and other accounting documents as required
- Performs other duties that may be required to enhance the operations of the Company.
Education and experience:
- A minimum of five (5) CXC passes, including Mathematics and English
- A minimum of two (2) years’ experience in a related field
- Proficient in Microsoft Office applications
Competencies:
- Good communication and negotiation skills
- Customer-obsessed
- Excellent organizational skills
- Good team player
